One other host, Anthony Farmer, filed a proposed class-action lawsuit in opposition to Airbnb in U.S. District Court docket for the Northern District of California in November. The swimsuit, which is making an attempt to override Airbnb’s arbitration phrases, accuses the corporate of breaching its contract and fiduciary responsibility and violating shopper safety legal guidelines.
Christopher Nulty, an Airbnb spokesman, mentioned the corporate’s coverage put public well being and security first, which might finally assist hosts “by sustaining excessive visitor loyalty and demand for Airbnb listings.” He mentioned Mr. Farmer’s swimsuit was with out benefit.
‘Again to our roots’
In Could, Airbnb introduced that it might go “again to our roots” by specializing in “on a regular basis individuals who host their properties.”
That place has enterprise benefits. Skilled rental operators with many listings can seem to remove housing and switch neighborhoods into vacationer zones, inflicting politicians and neighborhood associations to impose rules. A household renting out a spare bed room usually seems much less threatening.
In a monetary prospectus in November, Airbnb mentioned 90 % of its hosts have been “particular person hosts,” outlined as those that created their listings straight on the positioning as a substitute of utilizing specialised software program to enroll. However in accordance with Clear, a software program supplier for short-term rental operators, simply 37 % of Airbnb’s listings have been managed by folks with one property as of September. Roughly half of the listings have been managed by hosts with two to twenty properties, and 14 % by hosts with 21 or extra.
So when Airbnb emphasised the person hosts, it additional irritated its skilled hosts.
“Their enterprise is constructed on skilled hosts, in a method, however they don’t usually say that,” Mr. Vail, the operator in Columbus, mentioned. “They don’t need that message to be the headline.”
Mr. Nulty mentioned Airbnb’s deal with “core hosts” didn’t come at the price of skilled hosts. He mentioned skilled hosts have been represented on its Host Advisory Board, a bunch the corporate created in October so hosts can meet with Airbnb executives.